Patient Acquisition Process
AHP's Sales Division consists of Physician and Patient Coordinators that are not just a sales or customer service team, but highly developed and well trained individuals where their interaction with customers exemplifies the highest standards in customer service.
We have developed and mastered a streamlined screening process that creates an environment where your staff can develop quality relationships with customers. We increase conversion with multiple touch points, patient empowerment through better education, and customer nurturing processes where there is traditionally unrealized revenue opportunity.
Patient Coordination, Sales Management and Revenue Optimization
Advanced Healthcare Partners actively engages with clients in healthcare to maximize revenues, patient volume, and combat inefficiency in healthcare operations through the management of their clients’ sales and patient coordination processes. This unique, proven, and effective model incorporates an integrated approach to sales and marketing by supporting marketing services through its metric driven approach to sales and patient coordination.
By staffing, managing and tracking their sales teams, the AHP team allows healthcare practitioners to focus solely on the provision of high quality healthcare, while we streamline their operations and maximize their efficiency. Capitalizing on the leads generated by AHP’s marketing team, the sales personnel we staff and manage are trained to reach the highest possible conversion rate, thereby optimizing our clients’ revenue and allowing them to achieve double digit sales growth. AHP focuses on sales in both consumer services as well as consumer products.
Through this approach, AHP has seen a considerable increase in conversion rate, volume, and revenue for our clients, as illustrated by the case study of an AHP client below.
The sales teams implemented by AHP are trained to track multiple metrics that are beneficial to our clients. Metrics that are tracked differ from one client to the next, and are based on their specific needs. These metrics include, but aren’t limited to: inbound unqualified and qualified leads by demographics and date, marketing platform generating leads, leads converted to sales, and month-over-month improvements. AHP integrates these customized dashboards into Salesforce and other programs to provide a simple and intuitive way for our clients to accurately track the effectiveness of our sales and marketing efforts all in one place.
Sales Team Hiring, Training, and Management
AHP is adept at finding the right candidates for knowledge-intensive sales positions. Upon recruiting, interviewing and hiring experienced personnel for our clients, we fully manage the onboarding and training process. The level of training devoted to each new employee is contingent upon the complexity of the particular client’s operation; however every employee we staff for a sales position is provided training to effectively coordinate the experience of the client’s customers or patients. At AHP, we understand the multifaceted nature of the sales profession and staff sales personnel for both interior and exterior sales positions, customizing the number and type of representatives to your organization. Interior sales staff receive leads and converting these into long-term client relationships. Conversely, the exterior sales representatives engage in prospecting new clients as well as maintaining relationships with current accounts. In hiring sales personnel with variable skill-sets, AHP ensures sales efforts are synchronized to ensure a consistent return. Allow the below case study to reinforce AHP's sales team hiring, training and management policies.
All of our coordinators utilize innovative and personalized Customer Relation Management technologies, such as Telovations and Salesforce, to ensure the highest quality and most effective interaction with each customer at each touch point.